PERSONAL DATA WE COLLECT
When you contact us via the Contact Us Form , use the chat facility, use the ticket facility, make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Pay Pal Information), email address, and phone number. We refer to this information as “User Information.”
The legal basis for collecting this data is ‘by way of contract’ – we collect this order information in order to provide a product or service to the customer.
Use of User Information
We use the User Information that we collect generally to fulfil any services and / or orders placed through the Site (including processing your payment information, arranging for shipping or visits, and providing you with invoices and/or order confirmations).
Additionally, we use this User Information to: communicate with you or screen our orders for potential risk or fraud.
Storage of User Information
We use WooCommerce and WordPress to power our online store. you can read more about how WooCommerce and WordPress uses your Personal Information here:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected
information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org/
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
The legal basis for collecting this data is ‘legitimate interests’.
Use of Device Information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Storage of Tracking Information
Tracking Information is stored securely in WooCommerce and Google Analytics. Please read the privacy statement for WooCommerce here:
and the privacy statement for Google Analytics here: https://www.google.com/intl/en/policies/privacy
ABOUT ALL PERSONAL DATA
Sharing your personal data
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce and WordPress to power our online store. You can read more about how WooCommerce uses your Personal Information here:
and the privacy statement for WordPress Here:
We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We use WP Live Chat Support to help us communicate with our site users.
Otherwise, we do not share your information with outside organisations.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information in order to provide you with the product. After that point, we will keep this information for our records unless and until you ask us to delete this information. See our contact details at the bottom of this policy.
Individuals who are European resident have certain rights over their personal data and data controllers are responsible for fulfilling these rights. These rights are listed below:
Access to personal data – You have a right of access to personal data held by us as a data controller.
Amendment of personal data – You have a right to update personal data submitted to us. Once we are informed that any personal data processed by us is no longer accurate, we will make corrections based on your updated information.
Withdrawal of consent – Where we process personal data based on consent, individuals have a right to withdraw consent at any time.
Other data subject rights – This privacy statement is intended to provide information about what personal data we collect about you and how it is used. As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.
Complaints – We hope that you won’t ever need to, but if you do want to complain about our use of personal data, you have the right to do so and we will look into and respond to any complaints we receive.
You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to theICO website.
European residents please note that your information will be transferred outside of Europe, including to Canada and the United States.
How to exercise your individual rights
To exercise any of the above rights, please do so by email to: firstname.lastname@example.org
Changes to this privacy statement
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at the contact details above.